Accredited calm network operators passes 6,000 mark
May 22, 2017
United Utilities makes Calm Network Training mandatory / Ten utilities now accessing online course / Benefits include reduced leakage and fewer customer complaints
An online training initiative designed to reduce human error in the way hydrants, valves and pumps are operated has certified over 6,000 water network operators. Aquam’s Calm Network Training is accredited by the Institute of Water and ensures that candidates achieve an understanding of the causes of transient surge in the water network.
Research shows that human error in how hydrants, valves and pumps are operated is a major cause of surge effects in water supply networks. Surge is a major cause of leaks and bursts in pipe infrastructure.
United Utilities (UU) was first to take up Aquam’s online Calm Network Training after launch of the scheme in 2014. The water company made it mandatory for its contractors to complete the course, which involves a video tutorial and multiple-choice assessment. Over 3,000 operators of UU’s potable water network have achieved certification to date.
Severn Trent Water has also made Calm Network Training mandatory and has trained over 1,600 users of its networks. Eight other UK utilities have also taken advantage of the comprehensive and flexible training programme.
The benefits of this training go far beyond reducing surges, they include:
- Increased lifespan of existing infrastructure
- Reduced leakage and water wastage
- Fewer incidents of discolouration and contamination of the water supply caused by ingress
- Fewer customer complaints about leakage, water quality and supply interruptions
- Reduced risk of pollution from burst main run-off to water courses
- Reduced traffic disruption caused by leak repair
- Significant cost reductions
Aquam consultant Roman Boryslawskyj said, “The good news is that much of the harm done to pipe infrastructure can be avoided by modifying the way the network is operated. This can be achieved by ensuring operators are thoroughly trained, which utilities must do under their duty of care.
“It’s about protecting the network by operating in a calm environment; then you don’t disrupt customers. Each burst attracts an average of 35 complaints and costs £1,000 a time – and that’s just an average cost.”
Ken Lacey, technical support officer - water regulations, United Utilities said, “We are delighted to be leading the field in training network operators to manage our infrastructure carefully and safely. The Calm Network Training course offered by Aquam can be undertaken by our own staff, our partners and other users of the network wherever they are and at whatever time suits them.
“We have already seen the benefits in terms of reduced customer contacts and fewer bursts and leaks.”
Dan Littlewood, senior technician, Severn Trent Water said, “We are already seeing the benefits of training users of our networks to do so safely and calmly. This is important not only to prevent damage to the pipes and prevent leakage, but also to maintain water quality and avoid disruption to customers and the wider public.”
Phil Walker, water services director, Aquam, said, “I am delighted that the online Calm Networks Training course developed by Aquam has proven so popular with utilities and contractors. The regulatory pressure is on to improve customer service and reduce supply interruptions, while simultaneously keeping bills low.
“Calm Networks Training helps our utility clients reduce leakage, improve water quality, preserve pipework and cut costs. The benefit is on-going too, with best practice becoming embedded in those utilities that invest in routine training of standpipe operations staff throughout their supply chain and customer base.”
He added, “At Aquam we also manage licensed standpipes for many UK utilities, so we feel we have a duty to help ensure that operators of the network know what they’re doing with this kit.”
More News and Articles
Aug 28, 2024
News
ITpipes Secures $20M to Transform Water Infrastructure Management
ITpipes announced it has secured $20 million in equity financing from Trilogy Search Partners and Miramar Equity Partners.
Known for its trusted and user-friendly platform, ITpipes …
Aug 26, 2024
News
Professor Dr.-Ing. Dietrich Stein
With deep sadness we announce the loss of our founder and partner Prof Dr Dietrich Stein at the age of 85.
Engineers around the globe are thankful for his dedication to the inventions in the fields of sewers, …
Aug 26, 2024
News
PPI Releases New Installation Guide for PE4710 Pipe
PPI’s MAB-11-2024 Covers HDPE Water Pipelines Up to 60-in. Diameter and 10,000-ft Long Pulls
Developed by the Municipal Advisory Board (MAB) – and published with the help of the members of the …
Aug 23, 2024
News
Faster wide-scale leak detection now within reach
Mass deployment of connected leak loggers is being made possible by the latest technology, writes Tony Gwynne, global leakage solutions director, Ovarro
Water companies in England and Wales are …
Aug 21, 2024
News
Kraken awakens customer service potential in water
The innovative customer service platform Kraken has made a successful transfer from energy to water. Ahead of their presentation at UKWIR’s annual conference, Portsmouth Water chief executive …
Aug 19, 2024
News
Predicting the toxicity of chemicals with AI
Researchers at Eawag and the Swiss Data Science Center have trained AI algorithms with a comprehensive ecotoxicological dataset. Now their machine learning models can predict how toxic chemicals are …
Aug 16, 2024
News
Goodbye water loss: Trenchless pipe renewal in Brazil
Pipe renewal in Brazil
How do you stop water loss through leaks in old pipe systems without major environmental impacts and restrictions? The answer: with trenchless technology, or more precisely …
Aug 14, 2024
Article
Impact of high-temperature heat storage on groundwater
In a recently launched project, the aquatic research institute Eawag is investigating how the use of borehole thermal energy storage (BTES) affects the surrounding soil, the groundwater …
Aug 12, 2024
News
Watercare completes East Coast Bays sewer link
Watercare has successfully finished the final connection on the East Coast Bays link sewer at Windsor Park in New Zealand.
Much of the East Coast Bays sewer link was installed using horizontal directional …
Aug 09, 2024
Article
Innovative water solutions for sustainable cities
Cities need to become more sustainable and use their water resources more efficiently. Managing water in local small-scale cycles is one possible solution. A new white paper by Eawag, the University …
Aug 07, 2024
Article
How digital technologies contribute to universal drinking water
Digital water technologies have an important role in ensuring universal access to safe drinking water by 2030, that is according to a new report from the World Health Organisation. …
Aug 05, 2024
News
Knowledge transfer on sustainable water infrastructure in India
India’s fast-growing cities need an efficient infrastructure for water supply and wastewater disposal. A research cooperation, is therefore supporting the development of a sustainable …
Contact
Aquam Water Services
Phil Walker
Kingsley Hall (1st Floor), Bailey Lane, Manchester Airport
M90 4AN Manchester
United Kingdom
Phone:
+44 (0)844 543 3540